FAQ - Royal Group

1. What is your company’s development history?

Founded in 2012, Royal Steel Group is a high‑tech enterprise headquartered in Tianjin, China.
- 2021: Established agent offices in Ecuador, Mexico, Guatemala, Dubai.
- 2023–2024: Opened ROYAL STEEL GROUP USA LLC (Georgia) and ROYAL GUATEMALA S.A..
- 2026: Launched ROYAL LO. MEXICO and signed strategic cooperation in Costa Rica.
With 15+ years of experience, we have served 200+ countries worldwide.

2. What is your ranking and position in the steel industry?

We are a top‑tier Chinese steel exporter and a leading supplier for American infrastructure projects.
- Annual output: 3+ million tons.
- Monthly export: 20,000+ tons.
- Served 160+ countries.
- Key partner for data centers, industrial buildings, energy projects across the Americas.

3.Who are your main competitors, and what are your advantages?

Main competitors:
- International groups: Nucor, ArcelorMittal, Tenaris.
- Chinese exporters: Other structural steel & pipe suppliers.

Our advantages for American clients:
✅ Full ASTM/CSA compliance (A36, A572 Gr50, A992, A500).
✅ US‑based team & local inventory support.
✅ Competitive pricing (15–25% lower than US mills).
✅ One‑stop service: Design → production → inspection → delivery.
✅ Proven American project cases: USA, Mexico, Guatemala, Costa Rica, Ecuador.

4. Which countries and regions have you exported to?

We have exported to 200+ countries, with strong presence in:
- North America: USA, Canada, Mexico.
- Central America: Guatemala, Costa Rica, Panama, Honduras.
- South America: Ecuador, Colombia, Peru, Chile, Brazil.
- Also Middle East, Southeast Asia, Africa, Europe.

5. Do your products have cost‑performance advantages? What are they?

Yes, we offer excellent value for the American market:
- Factory direct price: No middlemen, 15–25% lower than US domestic suppliers.
- High strength & less material: ASTM A572 Gr50 reduces steel usage by 10–15%.
- Long durability: Hot‑dip galvanized (HDG) for 25+ years anti‑corrosion.
- Lower logistics: US/Guatemala/Mexico warehouses save freight & lead time.

6. What makes your products different from peers?

- American‑focused R&D: All products optimized for ASTM/CSA standards.
- Ultra‑strict inspection: SGS/BV/TUV + factory dual inspection.
- Data center expertise: 6,000+ tons supplied for Malaysia & US data centers.
- Turnkey steel solutions: From drawings to installation guidance.
- Strong local support: Offices in USA, Guatemala, Mexico.

7. What certifications do you hold?

- ISO 9001 (Quality Management).
- ISO 14001 (Environmental).
- AAA Credit Enterprise.
- ASTM, CSA, SIRIM, MS 146.
- Third‑party inspection: SGS, BV, TUV.

8. How do you guarantee product quality?

1. Raw material control: Only qualified mill sources with MTC certificates.
2. In‑process inspection: Dimensional check, straightness, flatness, welding test.
3. Final inspection: SGS/BV/TUV optional third‑party inspection.
4. Anti‑corrosion test: HDG coating thickness & salt spray test.
5. Full traceability: Every batch trackable with reports.

9. Do you have MOQ? What is the minimum order quantity?

Yes.
- MOQ: 2 tons (standard sizes).
- Custom sizes: 5 tons.
- Large projects: No upper limit; we handle 1,000–10,000+ tons.

10. What is your normal delivery lead time?

- Standard stock: 7–15 days.
- Custom production: 20–30 days.
- Large orders (1,000+ tons): 30–45 days.
- Fast track: Available for urgent American projects.

11. What after‑sales service do you provide? Do you have overseas offices or warehouses?

After‑sales:
- 24/7 English support for American clients.
-Installation guidance & technical drawings.
- Replacement guarantee for quality issues.
- Spare parts supply.

Overseas offices & warehouses:
- ✅ ROYAL STEEL GROUP USA LLC (Georgia, USA) – office + warehouse.
- ✅ ROYAL GUATEMALA S.A. (Guatemala City) – office + warehouse.
- ✅ ROYAL LO. MEXICO (Mexico) – office.
- ✅ Agent offices in Ecuador, Colombia, Panama.